Frequently Asked Questions

Ordering Related Questions

HELP! I CAN'T ORDER WITH MY CREDIT CARD?

Most common reason is your credit card company (their information is printed on back of your credit card) blocks your order to prevent and protect you from credit card fraud.

What to do?

Please contact your credit card company and inform them that you are going to make an online purchase from biosense-clinic.com and a charge will be coming from us usually this can solve the problem.

If you still having a problem ordering, please email: contact@biosense-clinic.com with your full name and inform us the details of error you are experiencing.

Important points to check

Your billing address is exactly same as the address you associated with your credit card.
Your billing name is exactly same as the name you associated with your credit card.
Please double check your credit cared expiry date.
Please double check your credit card limit.

HOW MUCH IS TAX?

GST/HST will be calculated as per Canadian tax laws within all Canadian provinces. Our Store shall automatically charge and withhold the applicable sales tax for orders. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

HOW MUCH IS SHIPPING?

Please click here for shipping information

WHAT COUNTRIES DO YOU SHIP TO?

We currently ship internationally.

HOW DO I PAY FOR MY ORDER?

We currently accept Visa, Mastercard and Paypal. We also accept AMEX for Canadian orders or phone-in US orders.

*PLEASE NOTE* We do NOT accept personal checks/cheques, or money orders. Please make sure you order with a credit card that we accept or paypal.

Policies

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

I hoped you will be pleased with your purchase. To be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. You will receive the credit within a certain amount of days, depending on your card issuer's policies. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

The buyer will be responsible for paying on its own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Alternatively you can call us at
Local: 604-278-7955
Toll Free Tel: 1-877-998-2272
Clinical Toll Free Tel: 1-844-721-8667

WHAT IS YOUR CANCELLATION POLICY?

We pride ourselves in our dedication to customer service. Therefore, unlike other online stores, we do not charge any cancellation fees for cancellations right after an order is placed. However, please note that you can not cancel any order AFTER we have shipped it from our store.

General Questions

WHY IS THE PRICE DIFFERENT FROM THE LAST TIME I ORDERED?

Due to market fluctuations, prices of items may change from time to time.